Frequently Asked Questions
Everything you need to know about your clear skin journey.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. Due to the nature of skincare, we cannot accept returns on products that have been opened or used.
Are Face Reality products safe for sensitive skin?
Yes, our products are formulated with high-quality ingredients designed to be effective yet gentle. We recommend a patch test before starting any new regimen.
Do you ship internationally?
Currently, we only ship within the United States and Canada. We are working on expanding our shipping options to more countries in the near future.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for flexible installment options.